Should the product be damaged by shipping and/or is defective, we will replace the product.  If the product is out of stock, we will notify you.  Buyer can choose to select another product of equal value and/or the product will be shipped upon the product availability to the Association.. 

We do not offer credits/accept charge backs on credit cards and/or offer no products based on an evaluation period.  

The JFJKDGA Videotapes are 100% non-refundable.  If a customer receives a videotape and it is defective we will replace the videotape with a new one.  It is the responsibility of the Buyer to mail the defective product to the JFJKDGA for inspection.  We then inspect the videotape and a new will be sent to you via  "Priority Mail."  

We are not responsible for the United States Postal Service (USPS) delivery system.  All products are mailed with a tracking number which is provided to the customer via e-mail.  We provide the tracking service to our customers at no charge. International Packages, including Canada are mailed by (USPS) Global Mail.  Please check with the Association for approximate delivery times and shipping charges.

United States Postal Service Tracking site is: www.usps.com 

Our main objective is that our customers be satisfied. If you experience a problem with a defective product, please contact the Association immediately upon receiving the product. The JFJKDGA will respond within 1 - 5 business days.

Jun Fan Jeet Kune Do Grappling Association
PO Box 9424
Marina Del Rey, California 90292
Tel: 310-558-6878 - 310-827-1733
Fax: 310-827-1733
E mail: jkdassoc@aol.com 

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Jun Fan Jeet Kune Do Grappling Association is committed to safeguarding your privacy online. Please read the following to fully understand our practices regarding the use of your personal Information.

In General, Jkdassoc.com will never intentionally disclose individually identifiable information about its users to any third party without first receiving that user's permission.

This policy applies specifically to your name, e-mail address, phone number, and any other individually identifiable information.

What we collect...
jkdassoc.com's general policy is to collect only identifiable information that is absolutely necessary for the transaction, or what is useful for our own internal operations. We collect the domain name and e-mail address (where possible) of visitors to our web page, the e-mail addresses of those who post messages on our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, information volunteered by consumers, such as survey information and/or site registration data, and the e-mail address of those posting comments. 

What we do with it...
For accountability purposes e-mail addresses are required to file reports about purchases. Users are required to permit jkdassoc.com to use their e-mail address along with addresses filed as a condition of use for mailings, newsletters and updates. No other individually identifiable information is made available. The information we collect is used to track and verify consumer reports, improve the content of our web page, provide accountability, and to follow up on complaints. We do not sell, lease or share our e-mail lists, or lists of any other individually identifiable information to other parties. Persons who supply us with their telephone numbers on-line may receive telephone contact from us regarding purchases filed. Your individual information such as credit card numbers, e-mail addresses, name, phone number and the like is never sold or shared with other organizations. jkdassoc.com does collect and disclose aggregate user statistics.